Please read below before placing your order, thanks!

SHIPPING INFO

Please read below before placing your order

By purchasing any of our products, you agree to abide to the following terms of service as listed.

We reserve all rights to revise and update the policies at any time without prior notice given.

We offer:-

Standard Delivery (9am to 6pm) - Complimentary for all purchases
Special Location Delivery (9am to 6pm to special locations eg. Sentosa) - Surcharge S$15
Specific 3 Hours Delivery (any 3 hours time slot between 9am to 9pm to non-special locations) - Surcharge S$25
Self-collection at S308216 (10am to 8pm subject to availability) - Complimentary for all purchases
Premium Delivery (handling cash of $1000 SGD & above) - Surcharge S$50

1. Standard Delivery

Timeslot: 9am to 6pm

Products will be delivered Anytime within the stated timeframe, apologies that we are unable to advise or provide an estimated arrival time of delivery. Please select "Standard Delivery" as your delivery method during checkout.

If you prefer a shorter delivery timeframe, please opt-in for 3. Specific 3 Hours Delivery.

Kindly note that we do not provide delivery to restricted areas:

Airline Road & Alps Ave
Army Camps / Police Camps
Jurong Island
Penjuru
PSA Ports
Airport Cargo Complex

2. Special Location Delivery

Surcharge $15 per delivery applies for delivery to areas such as Sentosa, Airport, Tuas, Lim Chu Kang. The delivery timeframe remains unchanged as per Standard Delivery (9am to 6pm). Please select "Special Location Delivery" as your delivery method during checkout.

Kindly note that Special Locations refer to:

Sentosa
Airport
Tuas
Changi Village
Lim Chu Kang etc

3. Specific 3 Hours Delivery

In the event that the product has to be reached the recipient at a specific time range, we will arrange a 3rd party courier for 3-hours delivery (eg. 3pm - 6pm) at a surcharge of $25 per delivery. Please select "Specific 3 Hours Delivery" as your delivery method and indicate the timing in the Special Delivery Remarks upon carting out.

Kindly note this does not apply to the Special Locations mentioned in point 2. If you would like to arrange for Specific 3 Hours Delivery to special locations, please Whatsapp us directly.

4. Self-collection at S308216

Self-collection is available at S308216 (Balestier Area) from 10am to 8pm subject to availability, please Whatsapp us (+65 9783 7535) to make an appointment once you placed the order with us. Please select "Self-collection at S308216" during checkout.

5. Premium Delivery

In the event that the bouquet consists of more than $1000 SGD cash value, we will be engaging a premium delivery service provider to deliver the high value bouquet. Surcharge of $50 per delivery applies as the service provider is responsible for the item lost if there is any. This is to ensure the high value bouquet can reach you safely.

The delivery timeframe remains unchanged as per Standard Delivery (9am to 6pm).

Changes in Delivery Details

Any changes of delivery address/date/time need to be informed at least 72 hours before actual delivery via Whatsapp.

Disclaimer

Customers are responsible to provide the correct delivery information. Mostlyflowerssg shall not be liable for flowers or items delivered incorrectly or lost due to incorrect or incomplete delivery information provided by our client, no refunds will be provided.
If the recipient is not at the designated delivery address, we will try to contact both recipient and sender (if there is any). If there are no replies, the delivery person will leave the product outside the door (except for money bouquets). In this case, kindly note we are not responsible for the loss of product.
If 2nd attempt is requested, a re-delivery fee of $25 will be imposed and the next available delivery slot subjected to our schedule. We will try our best to arrange it for you asap.
We are not responsible for any late delivery due to any unforeseen circumstances such as heavy traffic, unpredictable rainy weather, or anything else beyond our control.

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